secure backup via the internet
Username
Password
new user forgot password?
contact: loginok.aspx
    General Backup Questions
   
  1. What is an Online Backup Service?
2. Why can’t I just use the Microsoft System Restore utility?
3. Why not just use Microsoft Backup or NTBackup?
4. I have a writeable CD or DVD drive. Can’t I use it for backups?
5. Does copycloud do Disaster Recovery?
6. Can I backup open and/or locked files with copycloud?
   
    Connecting to copycloud
   
 

1. How do I get started with copycloud?
2. Can I use a simple Dial-up Internet connection, or do I need a high-speed network connection to use copycloud?
3. What are the system requirements to run thec Client on my computer?
4. I downloaded and installed the Client, now what do I do?
5. I am an AOL user. Can I still use copycloud?

   
    File Selection and Backup Storage
   
  1. How much storage space do I need on the copycloud server?
2. What files should I select to back-up?
3. What are Filters and how do I use them?
4. What are the file size limitations of copycloud?
5. How long will it take to backup my data?
6. How can I tell how much data I am storing on the copycloud Server?
7. What happens if I exceed my quota?
8. How do I delete files from the copycloud server?
9. Can I backup more than one computer to my account?
10. Should I also have a local backup in addition to my online backup?
   
    Account Information
   
  1. How does copycloud calculate my billing?
2. How can I get a receipt for the services billed to my credit card?
3. How do I change my billing information?
4. How do I cancel my online backup service?
   
    Support and Services
   
  1. What can I do if I have trouble connecting to the server or performing a backup?
2. What is the Personal Recovery CD?
3. Can I backup open and/or locked files with copycloud?
 
    General Backup Questions
   
 

1. What is an Online Backup Service?


An Online Backup Service is an Internet-based service that allows computer users to routinely backup and recover their important data using a secure and trusted server on the Internet.

If you use your computer to create and save valuable data for business or personal reasons, you should backup your important data to prevent a significant loss in the event of any kind of system failure or human error. Data backup files are typically accomplished by creating a separate copy of each file on removable media, another hard drive, or the hard drive of another computer on the network. Unfortunately, this can be a time consuming and tedious process that must be performed regularly.

To make this task easier, specialized programs known as Backup Software have been developed to aid users in regularly making a backup copy of their data. Since some users are not interested in managing the tasks necessary for maintaining their own backups, a new breed of backup software was created, known as Online Backup Software. Online Backup Software is designed to routinely copy your important files to a private, secure location on the Internet by securely transmitting your data over your existing Internet connection. If you have a working Internet connection on your computer, you can take advantage of an Online Backup Service to keep your important files safe from disaster on a daily basis.

Check out the Features, Benefits, and Pricing of the copycloud Online Backup Service. We’re so confident that the value of our service far exceeds it’s low cost, that we are offering you a 15 day Free Trial to prove it. Whether you choose copycloud, or some other backup mechanism, you owe it to yourself to start a regular backup routine – when disaster strikes, you’ll be glad you did.

 
 

2. Why can’t I just use the Microsoft System Restore utility?

The System Restore utility in Windows Me and Windows XP keeps track of your system files for you. System Restore backs up all of the key system files on your PC, such as Autoexec.bat and Config.sys. It performs the backup automatically whenever the system files change.

However, System Restore DOES NOT back up your data files. The ONLY way you can protect your data files is by establishing a routine of full and incremental backups. copycloud automates this process for you, and securely stores your data files off-site for true data protection.

 

top


  3. Why not just use Microsoft Backup or NTBackup?

First of all, Microsoft Backup and NTBackup only run on a few versions of Windows, and they cannot be configured to work with a CD-R or CD-RW drive. If you want to archive your data to separate media, you must purchase additional disk or tape backup equipment. You must also manage your local storage space efficiently and control, catalog and securely store the backup media. Then, to restore, you need to reverse the process, hope you can find the right media and read it, and then pray you end up with the right data.

copycloud runs on all versions of Microsoft Windows. Backups are automated, encrypted, compressed, cataloged, and securely stored off-site, giving you 24x7 instant access to your data. No fumbling with external storage media or fighting with local hard drive management. When you need your data restored, in just a few mouse clicks the desired file version is easily identified and restored.
 
top
  4. I have a writeable CD or DVD drive. Can’t I use it for backups?

Certainly, a CD-burner will work for backups. However, you will need to purchase a good backup application, buy the CDs, regularly perform the backups, catalog the disks and store them in a safe off-site location. In addition, most backup utilities that write to CD force a complete data backup every time, so the backups can take a long time. When you need to restore your data, you need to reverse the process, hope you can find the right media and read it, and then pray you end up with the right data. You should understand that if you migrate to new external media equipment or a new PC with a different CD drive, you may not be able to read your old backups due to compatibility issues.

Copycloud eliminates all of these hassles and problems. copycloud runs on all versions of Microsoft Windows. Backups are automated, encrypted, compressed, cataloged, and securely stored off-site, giving you 24x7 instant access to your data. Backups are incremental and use binary patching to reduce backup times from hours to seconds. No fumbling with external storage media or fighting with local hard drive management. When you need your data restored, in just a few mouse clicks the desired file version is easily identified and copied to your hard drive (old or new).
 
top
  5. Does copycloud do Disaster Recovery?

Copycloud is not designed for disaster recovery. But then disaster recovery is not a replacement for regular data file backups! Disaster recovery software is designed to recover your system after a hard drive crash or similar failure. It will attempt to restore your system by copying the drive image without installing any of the original software or operating system. Disaster recovery products are built for making “bit-for-bit” copies of your entire hard drive image. They can be good products if you want to make an exact copy of your hard drive to restore later, but compared to regular data file backups, disaster recovery has some major limitations:

• The failure you are trying to recover from could be caused by a software problem. So, restoration by copying the image will just copy the software problem to your new system, exacerbating the very problem it was designed to solve. Re-installing the application software from scratch is the only way to ensure no software problems are propagated.

• While reloading application software through the disaster recovery restore facility may be relatively quick, the risk of failure is high. There is really no reason to pay the time and storage cost to back-up all of the application software that can and should be easily re-installed from original CDs. It makes more sense to reduce your risk by re-installing the software properly and paying the price only when disaster strikes, not every time you do a backup.

• A correct disaster recovery implementation requires you to back-up your data to some external, removable media like a CD-R/RW or tape drive that you can store off-site. You will have to “baby-sit” the backup process because these external media devices require physical intervention. Then, you will have to securely transport and store the media off-site.

• Disaster recovery is not an incremental or differential backup tool. These backups typically take several hours every time you do them.

• You must maintain a regular routine of performing disaster recovery backups. After all, your restoration is only as good as your last backup. If you don’t perform the backups regularly, you can lose a lot of data. Due to the hassle, experience has shown that these full disaster recovery backups do not get done very often, and hence, are not very useful.

• If you wait to start any backup process until a software or hardware problem occurs, it is too late.

• You must always rebuild and restore the entire partition, even if you just needed a single file. And, you will only be able to access the version of the file last written by the disaster recovery backup tool

• If you upgrade your OS, or repartition your hard drive, disaster recovery backups won’t help you because they will restore EXACTLY what was on your last backup – including your old partitions and OS.

• These are just a few key issues to be aware of with disaster recovery software.

No matter what the cause of the problem is, you really don’t need to backup your application software. Applications can and should be easily re-installed from original CDs.

What you really need are backups of your data files, not your application software. copycloud concentrates on accurately backing up and restoring your critical data files. And because copycloud is automated, your backups get done - no more excuses for not doing backups. Since your data files get backed-up regularly and efficiently to our offsite data centers, your data is protected and always available 24x7. You can even access and restore single or multiple specific versions of your data file(s) with just a few mouse clicks. With copycloud, you can ALWAYS recover your files regardless of the disaster (hardware, software, or otherwise).
 
top
  6. Can I backup open and/or locked files with copycloud?

Copycloud can be configured to retry open or locked files. If the file remains locked during the retry period, it will be backed-up during the next scheduled backup. In most cases, this is sufficient.

Open file backup is a challenge for many backup utilities, but not for copycloud. Your copycloud client can be configured to automatically retry the backup operation on any files that were no successfully uploaded to the server. In most cases, this will solve the problem.

Copycloud Standard Open File Support

One feature is copycloud that is often overlooked is its ability to backup data files while the file is open by an application. This is made possible though the use of a sophisticated processing engine that can create a "snapshot" of an open file permitting activity to continue without interruption. This particular open file support is limited to data files that are not opened "exclusively". Example of files that can be backed up by copycloud while open are:
• MS-Word
• MS-Excel
• MS-Access
• QuickBooks
• PeachTree
• MYOB
• GoldMine
• ACT
• most xBASE applications
• Quicken
• MS-Money
• ... and most other desktop-type applications found on the market today. In every case, however, the data files of these applications must be opened in "shared" mode, which is normally the default.

Copycloud Optional Open File Manager

The exception is transactional-intensive environments where large-scale Relational Database Management Systems (RDBMS) like SQL Server, or E-mail systems like Microsoft Exchange Server, or Lotus Domino, are utilized. In these applications, the data files are "locked" for exclusive access - meaning that only the application engine can access the data. In these rare cases, the use of the copycloud Open File Manager plug-in application may be required. Contact corpsales@copycloud.com for more information.

As is often the case, applications like SQL Server and Oracle incorporate functionality that permits live data to be "staged" prior to backup without shutting down the database server. This staged data can then be successfully backup by copycloud's standard open file support, and access can continue to occur to the live data without interference. Therefore, it is suggested that one understand the actual requirement of the backup process before spending additional money and time setting up a dedicated open file backup solution. Often, copycloud's standard open file support is more than adequate in most environments.

 
top
    Connecting to copycloud
   
  1. How do I get started with copycloud?

Sign-up for the copycloud service, download the copycloud client, and follow the simple installation instructions. The client software will configure itself based on the account information you entered during signup and your backups will occur automatically. You can modify any configuration parameters via the copycloud client software user interface after installation. See the copycloud Quick-Start Guide for additional information
 
top
  2. Can I use a simple Dial-up Internet connection, or do I need a high-speed network connection to use copycloud?

Copycloud works over any TCP/IP connection, even traditional dial-up networking. While communication speeds improve with faster (broadband) internet services, copycloud’s communications have been fully optimized for connections as slow as 28.8Kbps. copycloud’s minimal client/server handshaking, incremental binary patching and compression technologies, as well as the fully customizable schedulers combine to deliver a remote backup solution that even dial-up networking customers will love. Regardless of your connection, if you have access to the Internet, you can protect yourself, your business, your livelihood with copycloud.
 
top
  3. What are the system requirements to run the copycloud Client on my computer?
Windows 95, 98, ME, NT4.x, 2000, XP



1. TCP/IP or Dial-Up Networking
2. Intel Pentium processor or better
3. Modem or other networking hardware
4. 16 MB RAM minimum (32 MB or greater is recommended)
5. 5 MB Disk Space for program files. Additional space is required for processing
selected backup files.

Copycloud can be configured to run on many different computers - including: Solaris, UNIX, Linux, and AS-400 machines. Contact sales@copycloud.com for more information.

 
top
  4. I downloaded and installed the Client, now what do I do?


Please follow the instructions in the copycloud Quick-Start Guide
 
top
  5. I am an AOL user. Can I still use copycloud?

Using copycloud With AOL

There are special considerations when using copycloud with America OnLine (AOL). The following information addresses two problems identified when using AOL as your dial-up connection:

The first problem most people experience is the inability to dial an AOL connection directly from copycloud.

The second problem that results is the AOL connection being dropped because of the inactivity timeout function built into AOL.

Since AOL uses a proprietary dialing scheme, you will NOT be able to utilize the standard dial-up "Connection" options in the copycloud software. For that matter, many applications that would typically dial directly to an ISP will experience the same problem, so the following workaround may be appropriate for those applications as well.

First, you must configure a default dial-up connection that launches AOL anytime an Internet connection is required. To do this, follow these steps:

1.Open Control Panel (Start->Settings->Control Panel), and launch the "Internet Options" dialog.

2.Select the "Connection" tab.

3.Highlight the AOL connection in the "Dial-up settings" list

4.Click the bullet next to "Always dial my default connection" to select it

5.Click the "Set Default" button

6.Click "OK" to save the changes and close the dialog.

You must next configure copycloud to NOT dial AOL directly. Steps to follow:

1.Launch the copycloud Client Software

2.From the menu, select "View->Options->General"

3.Click on the "Connection" tab to select

4.Uncheck "Connect to the server using Dial-up Networking"

5.Click "OK" to save the changes and close the dialog

copycloud should now run either manually (Backup Now), or from the scheduler, and use AOL as the connection to the Internet.

The "inactivity timeout" problem occurs because AOL does not recognize any Internet "activity" that occurs outside of the normal AOL application. Again, many applications share this same problem, so this workaround would be appropriate for them as well.

In order to "trick" AOL into "thinking" that there is activity occurring, you must download and install a 3rd party utility. There are a number of such utilities available over the Internet. However, be aware that NOT all work with every version of AOL. Many, for example, will work with version 4 and 5, but NOT version 6. Further, while some of these utilities are free (freeware) other vendors charge for enhanced functionality that may be desirable.

That said, for the basic requirement of maintaining an AOL connection, you may want to use the freeware utility called "Momo's AOL Anti-idle". The latest version can be downloaded at: http://www.cosmicat.com/software/antiidle/

Note: copycloud makes no claims or guarantees as to the appropriateness, usability or functionality of this utility, and presents it here solely for the benefit of its customers. Further, copycloud will NOT provide technical support in any way for this utility including setup, configuration or problems using the utility. You must contact the developer for ALL related support

 
top
    File Selection and Backup Storage
   
  1. How much storage space do I need on the copycloud server?


While files vary greatly in their ability to be compressed, it is difficult to provide an accurate estimate of your specific backup space requirements. For example, database files can compress as much as 90% or more, while ZIP files are already fully compressed. On average, our customers are seeing a 50% compression rate – some more, some less. Careful selection of your backup files will help optimize your server space requirements.
 
top
  2. What files should I select to back-up?


Since your entire hard drive is likely to be much larger than the amount of storage you have purchased on the backup server, you should be selective in the files that you choose for backup. In general, you can avoid backing up any programs that you can reinstall from a purchased CD, such as Microsoft Office (Word, Excel, etc.). Why pay storage for "stuff" you can easily re-install? Try to focus your selection on things like your "My Documents" folder and data files of your important programs like accounting, income tax, contact management, e-mail, etc.

The copycloud client software comes with a sophisticated filter wizard which allows you to automatically select categories of files without knowing where all the files are located. Check the client online help for Filters to learn how they can be used most effectively.

Copycloud has developed a series of recommended filters that can be easily downloaded and run with your backup client. Simply select the filter you want and download it from your account management page at my.copycloud.com. These filters will automatically select your important files and configure your backup set.
 
top
  3. What are Filters and how do I use them?


A filter consists of a collection of file types that can be “included” or “excluded” from a backup set. A single filter can be applied to multiple folders, and folders can contain more than one filter. Whenever a backup is performed, the filters are evaluated and files are included and excluded based on the filter properties. copycloud provides some predefined filters that are installed with the client application. Additional filters can be easily created and managed with the Client Filter Wizard. Use of filters enables a copycloud subscriber to optimize the amount of data sent to the server by selecting only the file types necessary for backup. You can “right-click” on folders in your copycloud Client to easily apply your filters. Check the client online help for Filters to learn how they can be used most effectively.

Copycloud has developed a series of recommended filters that can be easily downloaded and run with your backup client. Simply select the filter you want and download it from your account management page at my.copycloud.com. These filters will automatically select your important files and configure your backup set.
 
top
  4. What are the file size limitations of copycloud?


Currently, copycloud has a 4GB maximum file size limit. This limitation will be removed in an upcoming release. Even with this limitation, we have enabled many subscribers to backup their Microsoft Exchange files. Please contact corpsales@copycloud.com for more information.
 
top
  5. How long will it take to backup my data?


Your Initial Backup

During your very first backup, your computer will send entire (whole) files to the copycloud server. Your initial backup time will vary depending mainly on the amount of data you are sending and your network connection speed. We’ve enclosed the following table to give you an estimate of your initial backup, but given all of the variable factors, this is only a rough estimate. Some backup times will be more, some will be less. Keep in mind that due to your service provider’s network traffic, your specific bandwidth may be limited and will not run at full speed all the time.

Network Connection Speed
100MB
(Uncompressed Data)
28.8Kbps 56Kbps 256Kbps 512Kbps 750Kbps 1Mbps
4 hrs 2 hrs 40 min 20 min 15 min 10 min


Need to interrupt your backup? No problem. The next time it runs, the backup will resume where it left off.

Subsequent Backups

Subsequent backups to the copycloud Server use the incremental binary patching technology. These backups will generally be very short in duration because the client is only sending the changes you have made to your data since the last backup. Because the data sizes are dramatically reduced, these backups usually take only a minute or two and can be run silently in the background.

 
top
  6. How can I tell how much data I am storing on the copycloud Server?

The server disk space usage and quota conditions are displayed at the bottom of the copycloud client user interface window and are updated in real time. This enables the user to easily monitor their backup storage utilization and purge unneeded files or increase their server space quota. Additional storage management tools are available via your account management page at my.copycloud.com
 
top
  7. What happens if I exceed my quota?


Your copycloud account will allow you to exceed your paid storage quota. When you exceed your quota, it is likely that you will receive a message notifying you that you have exceeded your quota and your account will be charged for the excess prorated storage. If your storage requirements go up (or down) for 3 consecutive months, your copycloud storage plan will automatically be adjusted to accommodate your new storage requirements. Check your copycloud Pricing Plan to determine the costs for additional storage.
 
top
  8. How do I delete files from the copycloud server?


In order to control how much data is stored on the copycloud server, your client software allows you to view all of the data stored on the server and selectively remove unwanted files and folders. To view the data stored under your account, run your copycloud client and click on the folder tab labeled "Restore". In the left windowpane, Right-Click on the Desktop icon and select "Get Volume List from Server". This will show you each computer that has been backed up to your account. Now you can navigate the folders to see what data is stored on the server.
To delete files, click on the button with the Red "X" to enable the Delete Files mode. Mark any files you wish to delete by clicking your mouse in the empty box next to the file(s) or folder(s) you wish to delete. Click the "Delete Files Now" button to issue the command to delete the selected files from the server.

WARNING: Once a file is deleted from the server, it can no longer be restored.

NOTE: Even if the files are removed from the list of selected backup files on the client, the files physically remain on the server until the file archive window expires. The client “Delete” function, detailed above, will physically remove files from the server, recovering storage space immediately.
 
top
  9. Can I backup more than one computer to my account?


Absolutely. We allow you to backup any number of computers to your account. With multiple computers on the same account, you’ll save money by purchasing one storage Plan for your total usage, rather than separate accounts for each computer. You pay only a small fee for each additional client. You can easily modify the number of computers on your account by logging-in to your copycloud subscriber account and modifying your backup plan.

Each computer on the account can be assigned to an unique sub-user. The account owner/administrator can add or delete sub-users and manage each sub-user's storage allocation. This multiple computer management capability is great for large or small businesses.

NOTE: Each computer, whether networked or a simple mounted drive is considered a separate computer by the copycloud System.
 
top
  10. Should I also have a local backup in addition to my online backup?


It's up to you. We encourage people to do both local and remote backups for absolute protection. Users that want an added level of protection will perform local backups in addition to their online backup. Local backups can allow you to backup ALL of your files, while the online backup is a great way to automatically store your critical files off-site. When it comes to your important data, you can never be too safe.
 
top
    Account information
   
  1. How does copycloud calculate my billing?


When you purchase an annual subscription plan, you purchase a certain amount of storage for an entire year. For instance, a customer that purchases a 500MB annual plan can store up to 500 MB on the backup server for an entire year. Each month, your storage usage is compared to the storage allowed by the annual plan that was purchased. If any additional storage is being used, a charge for the additional storage will be processed for that month. This additional charge only applies for months where the storage usage exceeds the amount allowed by the plan. A new calculation is performed each month to determine the billing total for that month, and the excess charges will be payable quarterly (or when the unpaid account balance exceeds $50).

Billing Example:
Plan M500: $126.00 annually for up to 500 MB of storage

Scenario 1 - Actual Storage Usage is less than 500 MB during the Year.
Cost: $126.00

Scenario 2 - Actual Storage Usage: Jan = 489 MB, Feb = 545 MB,
Mar = 889 MB, Apr = 578 MB, May = 495 MB,
and June through December is less than 500 MB.
Cost: $130.17 = $126 annually
+ ($139-$126)/12 in February
+ ($150-$126)/12 in March
+ ($139-$126)/12 in April.
 
top
  2. How can I get a receipt for the services billed to my credit card?


Use your Username & Password to login to your account. You can then view your account transaction history and print any receipts for charges to your credit card.
 
top
  3. How do I change my billing information?


Use your Username & Password to login to your account. You can then view and modify your credit card and other billing details.
 
top
  4. How do I cancel my online backup service?


We never like to see anyone cancel their online service. However, in the event you must cancel your service, please login to your account management page and edit your backup plan to cancel your account.

WARNING: Once an account is canceled, the data may be permanently deleted. If you want a copy of your backups, please consider a Personal Recovery CD prior to cancellation.

 
top
    Support and Services
   
  1. What can I do if I have trouble connecting to the server or performing a backup?


You can get answers to most of your questions on the technical support page of our web page. Subscribers can login to their account management page to access our complete technical support services.
 
top
  2. What is the Personal Recovery CD?


The Personal Recovery CD is a copycloud service which copies all of your data from our servers onto CD(s). This allows you to restore the archive of your data from a CD without requiring an Internet connection. The Personal Recovery CD is great for keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet connection. When the Personal Recovery CD is ordered, it includes all of your account data. Each CD holds approximately 650 MB, so accounts with more that 650 MB of storage will require multiple CDs.
 
top
  3. Can I backup open and/or locked files with copycloud?


Copycloud can be configured to retry open or locked files. If the file remains locked during the retry period, it will be backed-up during the next scheduled backup. In most cases, this is sufficient.

Open file backup is a challenge for many backup utilities, may not for copycloud. Your copycloud client can be configured to automatically retry the backup operation on any files that were no successfully uploaded to the server. In most cases, this will solve the problem.

Copycloud Standard Open File Support

One feature is copycloud that is often overlooked is its ability to backup data files while the file is open by an application. This is made possible though the use of a sophisticated processing engine that can create a "snapshot" of an open file permitting activity to continue without interruption. This particular open file support is limited to data files that are not opened "exclusively". Example of files that can be backed up by copycloud while open are:
• MS-Word
• MS-Excel
• MS-Access
• QuickBooks
• PeachTree
• MYOB
• GoldMine
• ACT
• most xBASE applications
• Quicken
• MS-Money
• ... and most other desktop-type applications found on the market today. In every case, however, the data files of these applications must be opened in "shared" mode, which is normally the default.

Copycloud Optional Open File Manager

The exception is transactional-intensive environments where large-scale Relational Database Management Systems (RDBMS) like SQL Server, or E-mail systems like Microsoft Exchange Server, or Lotus Domino, are utilized. In these applications, the data files are "locked" for exclusive access - meaning that only the application engine can access the data. In these rare cases, the use of the copycloud Open File Manager plug-in application may be required. Contact corpsales@copycloud.com for more information.

As is often the case, applications like SQL Server and Oracle incorporate functionality that permits live data to be "staged" prior to backup without shutting down the database server. This staged data can then be successfully backup by copycloud's standard open file support, and access can continue to occur to the live data without interference. Therefore, it is suggested that one understand the actual requirement of the backup process before spending additional money and time setting up a dedicated open file backup solution. Often, copycloud's standard open file support is more than adequate in most environments.

 
top